Shipping Policy
At ZWJVGWLW, we understand that receiving your favorite flower pots safely and on time is just as important as choosing the perfect ones. This Shipping Policy is designed to provide you with clear, transparent information about our order processing, shipping regions, delivery timelines, costs, tracking, and how we handle potential delivery issues. We adhere strictly to Google Merchant Center requirements and applicable payment service standards to ensure fairness, transparency, and compliance for every customer.
1. Eligible Shipping Regions
To ensure reliable and efficient delivery of your flower pot orders, we currently offer shipping exclusively to addresses within the continental United States (the lower 48 states).
Please note that we are unable to ship to the following locations at this time:
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Alaska, Hawaii, Puerto Rico
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All U.S. territories and outlying islands
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Military addresses (including APO, FPO, and DPO addresses)
Additionally, we do not support shipping to P.O. Boxes. If a P.O. Box is provided as the shipping address during checkout, your order may be subject to delays, modifications, or cancellation. We recommend using a physical residential or commercial address to ensure smooth delivery of your flower pots.
2. Order Processing Timeline
All orders are processed in the order they are received, and processing begins only after your PayPal payment has been fully confirmed. Our standard processing time is 1–3 business days.
For clarification, "business days" refer to Monday through Friday, excluding all U.S. public holidays (e.g., Thanksgiving, Christmas, New Year’s Day). During peak shopping periods (such as holiday seasons) or if certain flower pot styles are temporarily low in inventory, processing times may be slightly extended—we will notify you promptly if this applies to your order.
3. Estimated Delivery Timeframes
Once your flower pot order has been processed and shipped from our facility, standard delivery timelines vary slightly by region but follow the general guidelines below. The table outlines our estimated delivery windows for standard shipping within the continental United States:
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Shipping Type
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Service Area
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Estimated Delivery Time
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|---|---|---|
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Standard Shipping
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Continental United States (Lower 48 States)
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5–7 Business Days
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Important Disclaimer: These delivery times are estimates only and are not guaranteed. ZWJVGWLW is not liable for delays caused by factors beyond our control, including but not limited to: carrier scheduling changes, severe weather conditions, traffic disruptions, or unexpected service interruptions.
4. Shipping Costs & Free Shipping Eligibility
We strive to keep our shipping costs affordable while ensuring your flower pots are packaged securely for transit. Our shipping fees are based on your total order amount, with free standard shipping available for qualifying orders. The details are as follows:
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Total Order Amount (Before Taxes)
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Standard Shipping Fee
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|---|---|
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$0.01 – $69.99
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$3.99
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$70.00 and above
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Free Standard Shipping
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Free shipping applies only to standard delivery within the continental United States and cannot be combined with any other shipping promotions (if applicable).
5. Order Tracking Information
We want you to stay informed about the status of your flower pot order every step of the way. Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and instructions on how to monitor your shipment.
Please note that tracking information may take 1–2 business days to update in the carrier’s system. You can use the provided tracking number to check your order’s progress directly through the shipping carrier’s website or a trusted third-party tracking service.
6. Handling Delivery Issues
To avoid delivery delays or complications, please double-check that all shipping information (including street address, city, state, and ZIP code) is accurate and complete when placing your order. ZWJVGWLW is not responsible for delays, misdeliveries, or lost packages caused by:
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Incorrect, incomplete, or outdated shipping addresses
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Carrier service interruptions, lost packages, or delivery attempts missed by the recipient
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Weather-related events, natural disasters, or other unforeseen circumstances beyond our control
If you notice an error in your shipping address after placing your order, please contact us immediately during our business hours—we will do our best to update the information before your order is shipped. Once an order has been shipped, we cannot modify the shipping address.
7. Compliance Statement
This Shipping Policy is carefully prepared in strict accordance with Google Merchant Center requirements, applicable U.S. shipping regulations, and industry payment service standards. Our goal is to ensure full transparency, fairness, and compliance in all aspects of our shipping process, so you can shop with confidence knowing your flower pot order will be handled professionally.
Contact Us for Shipping Assistance
If you have any questions, concerns, or inquiries about our shipping policy, your order’s status, tracking information, or delivery issues, our customer service team is here to help. You can reach us through the following channels:
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Email: service@zwjvgwlw.store
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Phone: +1 (217) 360-4218
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Business Hours: Monday–Friday, 9AM–6PM CST (We respond to all shipping-related inquiries within 24 working hours.)
ZWJVGWLW is committed to providing you with a smooth, reliable shipping experience. We take great care in packaging your flower pots to ensure they arrive in perfect condition, and we will work with you to resolve any shipping-related issues promptly.
